Monday, April 18, 2011
Trevor Noah does nothing for Cell C!
Trevor Noah, the new face of Cell C, has in my opinion done nothing to improve any areas of the cellular network, now in black and white, Cell C. Aside from making funny advertisements for the network, this man does nothing except add to the frustration of their customers. Any person that deals with Cell C will know this. Cell C has employed him to work on problem areas, such as customer relations and experience- this has not happened. Last month, without warning, Cell C suspended my casual chat 100 account, leaving me, a young entrepreneur at the mercy of please call me's and an emergency line. Upon trying to contact them I was placed on hold, on their customer care line for longer than 4o minutes (on two occasions). When this was a dead end I sent a formal complaint to telltrevor.co.za and wrote on Trevor's face book wall. A lot of good that did me- no response. I eventually went to the Cell C store in Canal Walk, where an employee informed me that she hates her job, as people are always coming in with problems made by the network, and they as the staff can't assist with. When I protested that I would not leave the store until my problem was solved, suddenly help could be arranged. And then to show they really care about me, Cell C sent me an sms to tell me they are looking at my problem, more than a week after I had fixed it myself. I am counting the months till the end of my contract and I would hit any person over the head, that even consisders doing business with them. In my words to Trevor on face book: "Maybe I made the mistake thinking Cell C is a business, when you are just a bunch of unorganised, unprofessional individuals" Watch this space to see what happens this month....
Subscribe to:
Post Comments (Atom)
Tell them!!! Doesn't this remind you of Cluetrain?? Big Business always thinking we are dumb enough to fall for a little make-over and maybe a little humour so hide their incompetence!
ReplyDeleteYou go girl. Give them a piece of your mind. Keep us posted as this customer service story unfolds
ReplyDelete